We have some BIG news regarding the way The Potting Shed Tearoom will operate.
From 1st March 2018, we will be open for BOOKINGS ONLY!
So, from the 1st of March 2018, you will be required to make a booking BEFORE you come and have tea and cake.
The process will be very simple – by phone or through our website.
But wait! Before you get too hot and bothered let us explain our reasoning for this rather drastic change.
We will still serve our famous cakes and fill the feeders to the brim so that both you, and our staff, can carry on enjoying this beautiful and tranquil setting.
Over the years we have gained a very large following of loyal cake lovers, for which we are incredibly grateful and so proud.
However, due to the goodwill amongst our customer base, we have now become so popular that we are struggling to keep up with demand.
Meet Gunn and Philip:
This is the mother and son baking team who bake and decorate all the cakes you eat at The Potting Shed Tearoom.
After almost two decades of making cakes for tens of thousands of people per year we have reached a stage where we have to expand but by popular demand, we have decided to remain the same.
As demand increases every single year we are under incredible pressure and we feel unless we make a change to manage the amount of visitors we receive the customer experience will be diminished.
This is why we have decided to take a step back and bring our business back to a level where we can keep providing peaceful and quality customer service.
We fully appreciate how fortunate we are to have the problem of being too busy. However, we do not want the customer satisfaction to drop and our reputation to suffer.
We thank you for your understanding and please feel free to ask us any questions regarding our plans. You can contact us or ask a member of staff.
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