Important Changes To Our Tearoom

We have some BIG news regarding the way The Potting Shed Tearoom will operate.

From 1st March 2018, we will be open for BOOKINGS ONLY!

So, from the 1st of March 2018, you will be required to make a booking BEFORE you come and have tea and cake.

The process will be very simple – by phone or through our website.

But wait! Before you get too hot and bothered let us explain our reasoning for this rather drastic change.

We will still serve our famous cakes and fill the feeders to the brim so that both you, and our staff, can carry on enjoying this beautiful and tranquil setting.

Here is a FAQ to answer some of your question.​

Over the years we have gained a very large following of loyal cake lovers, for which we are incredibly grateful and so proud.

However, due to the goodwill amongst our customer base, we have now become so popular that we are struggling to keep up with demand.

Meet Gunn and Philip:

This is the mother and son baking team who bake and decorate all the cakes you eat at The Potting Shed Tearoom.


After almost two decades of making cakes for tens of thousands of people per year we have reached a stage where we have to expand but by popular demand, we have decided to remain the same.

As demand increases every single year we are under incredible pressure and we feel unless we make a change to manage the amount of visitors we receive the customer experience will be diminished.

This is why we have decided to take a step back and bring our business back to a level where we can keep providing peaceful and quality customer service.

We fully appreciate how fortunate we are to have the problem of being too busy. However, we do not want the customer satisfaction to drop and our reputation to suffer.

We thank you for your understanding and please feel free to ask us any questions regarding our plans. You can contact us or ask a member of staff.


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Tell your friends!
Philip Borrowman

Our tearoom is situated just outside Aviemore, Scotland. We bake fresh homemade cakes every single day for our lovely customers and we are always tinkering with new recipes and ideas.

Click Here to Leave a Comment Below

angela lynam - July 6, 2017

I hope I got this right as I don’t use e mail normally use Facebook or messenger

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Andrea - July 6, 2017

Love watching the birds. all the better when tea and cake are involved.

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JayG - July 6, 2017

I’m a spur and f the moment visitor so sadly it’s the end of my visits.

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    Philip Borrowman - July 6, 2017

    Well, as a compromise. When the spur takes you, you could always phone and ask if we have space for you. Pretty sure we will have room for you. 🙂

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Brian - July 7, 2017

I can only say you are extremely lucky you are able to do this although it does seem very strange, I certainly have never heard of anyone having to book an afternoon tea, well, in a tearoom anyway, perhaps in some posh hotel, have you really so many customers you can’t cope? I owned and ran a tearoom and village shop for many years in Boat of Garten and sadly never had this problem. Good luck to you if it works.

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    Philip Borrowman - July 8, 2017

    We are very lucky indeed! We have worked extremely hard to get to this point with our business at great personal sacrifice. This is why we have taken this decision because unless we change now – the customer experience will be undermined and people will stop coming.

    We want to keep working, we do not want to stop but both the owners are now in their 60’s ( one is pushing 70!) and are no longer able to cope with 14 hour shifts. We serve hundreds of people a day and every cake is baked and decorated by myself (son) and Gunn which means our workload is huge.

    By reducing our workload we can keep going and keep serving people cake, just at a smaller scale. 90% of people will still get in but with the compromise of having to be a little bit more organised with their day that’s all.

    Thanks for taking the time to comment and make sure you tell your friends that from next year they have to book! 🙂

    Cheers

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Peter - July 17, 2017

Signed up but did not get confirmation e/mail. Not sure why.

Fully understand your reason and hope that you have continued success.

What happens if people just turn up on spec ??

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    Philip Borrowman - July 17, 2017

    The booking process online will only take a few seconds or you can call. Unfortunately, we will not be able to cater for people who turn up on a whim. You have to book your time slot to come. This is incredibly frustrating for many people but this is part of the problem, there are too many people coming on a whim! :-p Nevertheless, if you are 20 minutes away and you call ahead and we do have space then we will take you.

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Sue - August 2, 2017

Fully understand this approach. We have visited every time we have been in the area over the past 8 years. Sometimes it has been so busy that it has been less comfortable. We will continue to visit in the future as we love your little tea room. Good luck x

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    Philip Borrowman - August 3, 2017

    Excellent! That is the exact reason why we are doing this. We fully appreciate how lucky we are to have this ‘problem’ but we must consider the customer experience above all else.

    Thank you for understanding and stay tuned for further updates.

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Ian - August 14, 2017

Don’t suppose you care that some people arrive by bike, without the possibility to ring. Fair enough, guess you have enough car borne custom that we won’t be missed.

You could, of course, reserve space for self propelled visitors, but hey, why cater for walkers and bikers in the Cairngorms. Not like it’s a national park or anything.

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    Philip Borrowman - August 15, 2017

    Did you even read the post? To say that we don’t care about our customers is deeply insulting. 🙂 We are doing what we have to do in order to save our business, it is a shame that you do not understand this. It is impossible to please everyone and there is no method we can think of that can cater for spontaneous visits – self-propelled or by car.

    Please see our FAQ regarding our plans.

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Pauline Rutherford - August 18, 2017

Steve and I have been coming since you began making cakes and have seen how busy you get. No one can go on at that pace indefinitely, you deserve this change and it won’t affect the majority of your customers who will understand the reasons. As for the ones who are panicking, well doesn’t everyone have a mobile phone these days? So being able to ring you and book for a last minute plan isn’t unreasonable or be better organised. Gunn, John and Phillip work exceptionally hard to produce the magnificent cakes and tend to the beautiful garden too. As they get older they should be allowed the chance to slow down, whats the alternative….to close down altogether??? And none of us want that, so please be respectful of their decision and enjoy the cakes when you do visit.

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